Veolia has been recognised for outstanding commitment to workplace training by gaining a Princess Royal Training Award (PRTA) for its recent initiative: Respect at Work. The awards were presented by HRH Princess Anne, at a ceremony held at St James’s Palace in London last night – 30 October.
This training programme was developed by Veolia to help their operative workforce, who are out working with the general public on a daily basis, better manage the regular abuse they receive from members of the public.
The Princess Royal Training Awards (PRTAs) recognises employers whose training and development programmes have had a direct impact on business performance and show compelling, irrefutable evidence of how training has directly influenced business results.
Veolia had identified the verbal and physical abuse of their employees by members of the public as a significant issue and designed the wide ranging training programme. The programme was implemented by the dedicated People Development team and a training bus that was deployed across the UK in order to maximise reach across operational sites. These were supported by a project team with representatives from HR, QHS and Communications. After around 3,500 employees completed Respect at Work training, the company received an unprecedented positive feedback rate of 99% from those who answered the survey, with 97% saying they had learned a new skill.
Read the full article on the Water Online website: https://www.wateronline.com/doc/veolia-gains-royal-recognition-for-respect-at-work-training-0001