Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Stuart TuckerJan 22, 2019Alumni news

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Next Alumni meet-up: Manchester Wednesday 1 May 2019

Everybody agrees that employee experience is crucial to business success ― and yet not many organisations are actively addressing this need. How can employee training and development hep you improve employee experience and enhance the performance of your organisation?...

Outstanding workplace training programmes recognised in HRH The Princess Royal’s training awards

HRH The Princess Royal, President of City & Guilds, awards employers with outstanding training and skills development programmes which have been proven to have significant positive impact on their business or their staff More apprenticeship programmes have been...

Case study: investing in training to create top business performers at Mortgage Advice Bureau Scotland

By investing in new recruits this rapidly expanding mortgage broker is on track to reach its vision of becoming the largest broker in Scotland. In 2016 one of Scotland’s leading mortgage brokers, Clear Mortgage Solutions, entered into a joint venture with Mortgage...

Case study: a sustainable approach to securing the next generation of leaders at OnSide

The youth work sector has faced significant challenges in recent years, with a billion-pound reduction in investment and a depleting pool of talent in senior leadership.OnSideYear awarded 2022Region BoltonSize <50 employeesSector CharitiesEmbracing challenges...

Sharing In Growth programme wins royal training accolade

Sharing in Growth has been commended by HRH The Princess Royal, President of the City and Guilds Group, by picking up a 2020 Princess Royal Training award. Now in its fifth year, the Princess Royal Training Awards recognise organisations across the UK with...

In the press: Six construction firms receive Princess Royal Training Award

Bouygues, Balfour Beatty and Walker Construction are amongst the 44 UK organisations commended with a Princess Royal Training Award for their workplace training. Presented by HRH Princess Anne and delivered by the City and Guilds Group, the Princess Royal Training...

In the press: A royal flush: future-proofing the Exponential-e team with Princess Anne

For any future-facing organisation, the importance of ample learning and development (L&D) cannot be overstated. A few months ago, our L&D team entered the Princess Royal Training Awards (PRTAs) -- and we are delighted to announce that we were successful in...

UK businesses’ training is recognised by HRH The Princess Royal on her 70th birthday

HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact Businesses continue to deliver excellent training programmes in the Princess Royal Training Award’s fifth year, despite the...

In the press: Childbase’s training programme receives royal approval

Childbase Partnership has received a Princess Royal Training Award for its bespoke programme ‘Teach to Reach’. HRH Princess Anne and and June Sadler, Childbase apprenticeships managerIt is one of only 44 organisations and the only early years group to receive this...

In the press: Majestic win Princess Royal Award for Training

We are delighted to announce that we have achieved the Princess Royal Training Awards standard. We have worked in a partnership with Aston University to develop a placement year for gifted students and we are thrilled that these efforts have been acknowledged by such...

Submit a Comment Cancel reply

Most recent

News categories

Case study: prioritising talent to open up opportunities to women at Amey

This leading infrastructure services and engineering company identified the Women@Amey network to attract and retain women in a male-dominated industry. Amey PlcYear awarded 2023Region LondonSize 1000+ employeesSector Construction and engineering“A great opportunity...

Case study: home-growing future managers through exceptional training opportunities at Red Carnation Hotels

This collection of family-run hotels achieved an Award in 2017 and went on to gain a revalidation in 2020. Since then it has further developed its Graduate Management programme with 53 participants commencing the training in the 3 years following, leading to the...

Case Study: using training to benefit people and the planet at Fifty Shades Greener

This small company which educates organisations on how to reduce their carbon footprint through changing their behaviours showcases its own commitment to learning through its tailored employee induction programme. Green Skills for Life is central to the training,...

Case study: the meaningful impact of receiving an Award on MOLA (Museum of London Archaeology)

In this video, Amy Atkins from 2022 recipient MOLA, talks about the meaningful impact of receiving a Princess Royal Training Award.

Celebrating the very best training and development programmes in the UK and Ireland

Last week, 53 recipients from the UK and Ireland were warmly welcomed to St James’s Palace, in London, to receive their Princess Royal Training Award from Her Royal Highness, The Princess Royal. Now in their eighth year, the Princess Royal Training Awards were set up...

Celebrating the impact of learning and development

At the heart of City & Guilds is our purpose which has skills development deep rooted in it. And through the Foundation one of our jobs is to celebrate where really great skills development is happening, and an example of how we do that is our Princess Royal Training Award programme.

Princess Royal Training Awards 2023 Recipients: in the press

Here is a roundup of the media coverage following the announcement of the 2023 Princess Royal Training Awards recipients. National news FE News:...

53 Princess Royal Training Awards across UK and Ireland for achieving positive impact through skills development

HRH The Princess Royal, President of the City and Guilds of London Institute, has approved 53 Awards to a range of organisations across the UK and Ireland, for their outstanding training and skills development programmes, all of which have shown a significant positive...

Belfast Met: The Ripple Effect of receiving a Princess Royal Training Award

Rebecca Roberts shares how achieving an award helped move Health and Wellbeing higher up Belfast Met’s agenda.