Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

by Jan 22, 20192019 awards, Awards news, In the press

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

In the press: Princess Royal Training Award for Umbrella

Umbrella training, the leading nationwide training and apprenticeship provider for the hospitality and corporate services sector has today been announced as the only apprenticeship provider to have achieved the Princess Royal Training award by City and Guilds group in...

In the press: Princess Royal award win for Northumberland manufacturer Essity

One of Northumberland’s biggest employers, the Essity tissue mill, has won a prestigious Princess Royal Training Award for its apprentice programme – the first ever for a manufacturer in the region. As president of City & Guilds Group, Princess Anne established...

In the press: MP celebrates local business’ Princess Royal Training Award win

Antoinette Sandbach, MP for Eddisbury, is celebrating Barlows (UK) Ltd being awarded a Princess Royal Training Award. The family-run business, based in Malpas, created a lasting impact by successfully linking their skills development needs to the company’s overall...

In the press: UKFast scoops major training and education award

Coud technology firm UKFast has been honoured with a prestigious Princess Royal Training Award. The Manchester-based company has been recognised for continuous outstanding dedication to bridging the digital skills gap and encouraging ongoing professional development....

It’s time to give learning and development the royal recognition it deserves

It’s common knowledge that business conditions in the UK today are far from optimal. Employers are faced with economic uncertainty, widening skills gaps and lagging productivity. And what’s more problematic is that these aren’t simple issues to fix – there’s no...

Why (and How) there are more Women in Leadership roles at Finance Company, Towergate Insurance

Which women in leadership do you admire? Head of Learning & Development, Ian Sadler, adds to the conversation amongst today’s thought leaders on why more women in leadership are needed in male-dominated industries to help organisations stay competitive, and tells...

A Princess Royal Award for Princess Yachts’ Apprenticeship Programme

South Devon College employer partner, Princess Yachts, are thrilled to announce that they have been awarded a Princess Royal Training Awards for their #Apprenticeship scheme. The awards are selected by HRH The Princess Royal and the President of City & Guilds...

In the press: Veolia receives Princess Royal Training Award

Veolia has been awarded a Princess Royal Training Award for its recent initiative Respect at Work, which aimed to help staff “better manage potential abuse from members of the public”. The awards were presented by HRH Princess Anne, at a ceremony held at St James’s...

39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020

HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact   39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...

City & Guilds Group chief exec visits East Coast FM

Chris Jones, chief executive of the City & Guilds Group and Sally Eley, Director of Corporate Relations and leader of the Princess Royal Training Awards team visited 2017 award recipients East Coast FM last week. They were invited to take part in their morning...

0 Comments

Submit a Comment

Your email address will not be published.

HRH The Princess Royal visits Xtrac Academy

Her Royal Highness The Princess Royal’s visit to meet recipients of her eponymous Princess Royal Training Award, assessed by City & Guilds she serves as president, was accommodated by the motorsport & automotive transmission technology specialist Xtrac at its...

HRH The Princess Royal visits The Thames Skills Academy

HRH The Princess Royal met members of The Thames Skills Academy (TSA) on 10 May, in a visit showcasing pioneering work to improve safety skills for everyone working on and beside the river. At the end of her tour at Butler’s Wharf, led by TSA’s CEO Katherine Riggs and...

48 UK organisations celebrate the Princess Royal Training Awards with HRH Princess Anne

On Thursday 28th April, Her Royal Highness The Princess Royal, welcomed 48 organisations to Mansion House in London to celebrate them receiving Princess Royal Training Awards for their commitment to training and development in 2021.   Currently in its sixth...

Why (and How) there are more Women in Leadership roles at Finance Company, Towergate Insurance

Which women in leadership do you admire? Head of Learning & Development, Ian Sadler, adds to the conversation amongst today’s thought leaders on why more women in leadership are needed in male-dominated industries to help organisations stay competitive, and tells...

Sparta Global: Helping employees feel included and psychologically safe

There’s a big question mark over what training in a hybrid working culture should focus on. People want to feel better connected to colleagues and more flexibility in where they work from. To make training work for all, inclusivity will be key.   But what is...

Willis Towers Watson: Accelerating opportunities for junior consultants

Sharing best practice and providing 'live' development opportunities were key to the success of Willis Towers Watson's award-winning training programme, Pathfinder, led by Helena Ingram. How do you involve mentors and buddies in the programmes at your organisation? To...

BAE Systems: Investing in young people beginning careers in STEM

How do you inspire the next generations to work in your industry? See how 2021 Princess Royal Training Awards Winner BAE Systems, led by Head of Apprenticeships & Skills Mark Donnelly, recruited 700 plus apprentices last year, 90% aged between 16 and 25, from...

IBM: Helping bring out the best in learners

All the recent change to the way we work makes it more challenging for new recruits and interns to reach their potential. Here I share how IBM improved their intern programme to help bring out the best in learners and make them as ‘self-sufficient’ as possible, while...

PwC: Driving a collaborative digital culture

Are you developing training programmes to help accelerate digital transformation? For inspiration, read about how PwC UK developed the skills of change agents to support its firmwide transformation. PwC is one of the brilliant Princess Royal Training...

Sky: What are your sure-fire ways to get new-starters inducted well?

Sky recently took a look at their induction process and made some changes that increased speed to competence and improved Net Promoter Score! With the pandemic creating a growing need for advisers to help customers, and to help colleagues with the...

Pin It on Pinterest

Share This