Employee experience | How John Lewis & Partners improved staff satisfaction and earned £1.5million

Jan 22, 2019 | 2019 awards, Awards news, In the press

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

In the press: Veolia receives Princess Royal Training Award

Veolia has been awarded a Princess Royal Training Award for its recent initiative Respect at Work, which aimed to help staff “better manage potential abuse from members of the public”. The awards were presented by HRH Princess Anne, at a ceremony held at St James’s...

In the press: Mortgage Advice Bureau Network Partner Scotland receives award for its training programme

Mortgage Advice Bureau Network Partner Scotland has been awarded the Princess Royal Training Award 2018 for its training accreditation programme, becoming the only mortgage company to receive the award this year. The award honours employers who have created...

Something exciting is on its way to recipients

Something exciting is on its way to all recipients of the Princess Royal Training Awards. All of the team at the Princess Royal Training Awards hope they enjoy it! Find out more about all of the recipients in our Community of Excellence.

In the press: ISO Quality Services wins royal award

A Worcester-based training firm has been recognised by Princess Anne for its commitment to developing skills. ISO Quality Services was named among 48 other organisations, including household names such as John Lewis, Legal and General and Specsavers for demonstrating...

In the press: Princess Royal Training Award for Crest Nicholson

In recognition of its internal training programme, which is aimed at tackling the building industry skills gap, national housebuilder Crest Nicholson has been commended by the 2018 Princess Royal Training Award, an accolade for UK employers that have...

In the press: Eddisbury MP commends Malpas business award win

A MALPAS based business has been praised by the MP for Eddisbury after winning a Princess Royal Training Award. Antoinette Sandbach MP is celebrating Barlows winning the award, after the business was recognised for creating a lasting impact by successfully linking...

In the press: 2018 recipients’ August news roundup

It has been a busy couple of weeks since we announced the 48 Princess Royal Training Awards recipients on HRH The Princess Royal's birthday. Since then the recipients have been featured in local and national news articles talking about their successful training...

In the press: Veolia Gains Royal Recognition For ‘Respect At Work’ Training

​Veolia has been recognised for outstanding commitment to workplace training by gaining a Princess Royal Training Award (PRTA) for its recent initiative: Respect at Work. The awards were presented by HRH Princess Anne, at a ceremony held at St James’s Palace in London...

In the press: Mitchells & Butlers’ kitchen programme gains royal seal of approval

Mitchells & Butlers has received a royal accolade for its efforts in recruiting and nurturing chefs to work in its kitchens. The 1,700-strong pub and restaurant chain set up a ‘Chefs Academy’, offering level 2 and 3 apprenticeships, in response to a chef shortage...

In the press: Royal seal of approval for Go North East and Gateshead College’s training initiative

Go North East, the region’s largest bus company, and Gateshead College, the best performing college in England for post 16 education and training, have received a royal seal of approval for their unique Bus Driver Routeway training programme in this year’s Princess...

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

46 businesses across the UK recognised by HRH The Princess Royal for excellence in training and development in 2021

HRH The Princess Royal, President of City & Guilds, awards employers who have created outstanding training and skills development programmes which have resulted in measurable business impact over the last 12 months Recipients include those that have...

Celebrating the Award class of 2020

On 15 December, we celebrated the innovative training and development successes of the 43 recipients who achieved a Princess Royal Training Award in 2020. By necessity the ceremony was a little different this year. Whilst it needed to take place virtually rather than...

39 UK businesses receive excellence in training Award commended by HRH The Princess Royal in 2020

HRH The Princess Royal, President of City & Guilds Group, recognises organisations whose training has delivered measurable business impact   39 businesses celebrated at virtual ceremony for their innovative training programmes in the Princess Royal Training...

Equality, Diversity and Inclusion Commendation announced for 2020!

Each year, the Princess Royal Training Awards offer an additional commendation for employers who have demonstrated a significant commitment to equality, diversity and inclusion (EDI). The commendation aims to highlight how providing equal opportunities can unlock...

Malpas’s Barlows left delighted as training arm receives prestigious award from Princess Royal

The training college of a popular Malpas business has been given a prestigious award for the second year running. Barlows and Clifford College based on the Hampton Heath Training Estate, have been awarded the Princess Royal Training Award for the second year in...

Royal seal of approval for nucleargraduates again

A west Cumbrian training organisation is celebrating after scooping an award that recognises excellence in workplace learning programmes for the second time. Lillyhall-based nucleargraduates is one of only 43 recipients from a range of sectors nationally to be given...

A Princess Royal Award for Princess Yachts’ Apprenticeship Programme

South Devon College employer partner, Princess Yachts, are thrilled to announce that they have been awarded a Princess Royal Training Awards for their #Apprenticeship scheme. The awards are selected by HRH The Princess Royal and the President of City & Guilds...

Sharing In Growth programme wins royal training accolade

​Sharing in Growth has been commended by HRH The Princess Royal, President of the City and Guilds Group, by picking up a 2020 Princess Royal Training award. Now in its fifth year, the Princess Royal Training Awards recognise organisations across the UK with...

Springhill Hospice recognised by the Princess Royal Training Awards

Springhill’s Education Team has been chosen to receive one of the prestigious awards thanks to the unique programme made to upskill its own staff along with the wider community in palliative care support. Over 800 individuals have completed the free-of-charge training...

Oldham’s Barlows UK gets Royal seal of approval

Barlows and Clifford College based in Chadderton, Lancashire have been awarded the Princess Royal Training Award for the second year in succession. This prestigious award is presented at St. James’ Palace by HRH Princess Anne in her role as President of the City &...

Pin It on Pinterest

Share This