Veolia has been awarded a Princess Royal Training Award for its recent initiative Respect at Work, which aimed to help staff “better manage potential abuse from members of the public”.
The awards were presented by HRH Princess Anne, at a ceremony held at St James’s Palace in London on 30 October 2019.
Veolia explained that it had identified that the verbal and physical abuse of its employees by members of the public was a significant issue. Consequently, it designed the Respect at Work training programme, which was completed by around 3,500 employees.
The programme was developed by Veolia to help its operative workforce who are out working with the general public on a daily basis.
Implemented by Veolia’s dedicated People Development team the programme included the use of a training bus which was deployed across the UK in order to maximise reach across its operational sites.
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