HMRC – Surge and Rapid Response Team

HMRC – Surge and Rapid Response Team

Case Study: HMRC – investing in apprentices to prepare for crisis situations In 2014, HMRC was facing a need for a team that could respond to crisis situations across the Civil Service. They launched an apprenticeship programme designed to create a pipeline of...
Macmillan Caring Locally

Macmillan Caring Locally

Case Study: Empowering volunteers to support patients and families when they need it most An overhaul of volunteer training at the Macmillan Unit at Christchurch Hospital has transformed the working environment there and had a significant positive impact on staff,...
MWR InfoSecurity

MWR InfoSecurity

Case Study: Keeping training relevant in the fast-changing world of cyber security Behind every new cyber security attack or data breach is a company scrambling to put out the fire. Yet the cyber security sector faces a huge shortage in recruits, alongside challenges...
North West Ambulance Service NHS Trust

North West Ambulance Service NHS Trust

Case Study: Boosting representation of women in senior roles At the start of 2016, North West Ambulance Service launched a programme designed to address gender balance at a senior level and transform the culture of the organisation. A full-day Women in Leadership...
Royal Bank of Scotland

Royal Bank of Scotland

Case Study: Investing in training to boost morale and motivation Since the global financial crisis, RBS has been undergoing large-scale reorganisation and this has presented challenges in terms of staff engagement, customer experience and business outcomes. In 2015,...

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