John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

Other news stories

The Princess Royal and City & Guilds Group honour outstanding workplace training in 2019

HRH Princess Anne, President of City & Guilds Group, recognises 44 organisations with 2019 Princess Royal Training Awards Recipients shared compelling, irrefutable evidence of how training has directly influenced business results Multiple winners across areas...

In the press: AESSEAL boosts turnover to £181.3m after a year of national award success

Manufacturer AESSEAL boosted its turnover by £10m after posting an eight per cent rise in organic sales. During 2018 the business grew earnings by 15.7 per cent to £34.7m and saw its turnover rise to £181.3m. Group net assets rose to £122.8m, an increase of 18.6 per...

In the press: 2018 recipients’ August news roundup

It has been a busy couple of weeks since we announced the 48 Princess Royal Training Awards recipients on HRH The Princess Royal's birthday. Since then the recipients have been featured in local and national news articles talking about their successful training...

It’s time to give learning and development the royal recognition it deserves

It’s common knowledge that business conditions in the UK today are far from optimal. Employers are faced with economic uncertainty, widening skills gaps and lagging productivity. And what’s more problematic is that these aren’t simple issues to fix – there’s no...

In the press: Mortgage Advice Bureau Network Partner Scotland receives award for its training programme

Mortgage Advice Bureau Network Partner Scotland has been awarded the Princess Royal Training Award 2018 for its training accreditation programme, becoming the only mortgage company to receive the award this year. The award honours employers who have created...

In the press: Using training to respond to new challenges

If 2017 taught us anything, it’s that none of us knows what the future holds. We can make as many predictions as we like, but the reality is that life will always throw the unexpected at us. That’s true on a personal level, but it will also sound familiar to anyone...

In the press: Somer Valley FM, by Royal approval!

The local radio station joined businesses from across the UK to attend a special ceremony at St James’ Palace for the annual Princess Royal Training Awards. The awards are the vision of Princess Anne and are managed by the City & Guilds Group. Launched in 2016,...

Princess Royal Training Awards now open for entries

The Princess Royal Training Awards – designed to honour outstanding and innovative training and skills development programmes from UK employers – are now open for applications, until 29th March 2019. Created by the City & Guilds Group, which is celebrating its...

In the press: Master Innholders Aspiring Leaders Diploma honoured with Princess Training Award 2018

The Master Innholders Aspiring Leaders Diploma (MIALD) has been recognised by the 2018 Princess Royal Training Awards. Designed to develop management and leadership skills, the programme has been awarded for its commitment to training and the positive...

In the press: Bartlett Mitchell report organic growth drives 16% increase in turnover

Bartlett Mitchell, one of the UK’s leading independent caterers, has announced a 16% increase in turnover – driven through organic growth and strong client retention. For the period ending 31 October 2018, the company has posted a record £45.5m in overall turnover. It...

Pin It on Pinterest

Share This