Covid-19: Supporting our communities The Covid-19 crisis is presenting huge challenges for everyone as we respond and adapt to an uncertain and ever-changing landscape. And yet our purpose stands truer than ever; to help individuals, organisations and economies build skills for growth. The City & Guilds Foundation continues to provide vital support to all our communities, through sharing knowledge and insight, grant making and bringing people together to share best practice. Find out more.

John Lewis & Partners wanted in-store customers to have the same choice and convenience as online shoppers.

So they decided to give a digital handheld device to shop floor Partners. If a customer couldn’t find the right size or colour, the Partner could check stock in another shop or order it online for them.

But there were major hurdles to rolling out this kind of technology. What’s the best way to train thousands of staff members who have different technical abilities?

John Lewis & Partners managed to tackle this challenge resulting in a 15% increase in online sales processed in-store, worth £1.5mil, and improved Partner satisfaction.

Read the full article on the HR Grapevine website: https://www.hrgrapevine.com/content/article/2019-01-18-how-john-lewis-and-partners-improved-staff-satisfaction-and-earned-1-5million

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